Terms of Service

Terms of Service

Last Updated: December 24, 2024

Welcome to Simchas Hachaim Publications (“SHP,” “we,” “us,” or “our”). These Terms of Service ("Terms") govern your use of our website, services, and the purchase of our products. By accessing our website or placing an order, you agree to comply with these Terms. Please read them carefully.

1. Terms of Sale

1.1 Order Approval
All orders are subject to approval by SHP. We reserve the right to refuse or cancel any order at our discretion.

1.2 Free Shipping
Free shipping offers apply only to orders within the 48 continental United States.

1.3 Order Fulfillment
Orders are considered fulfilled when they are transferred to the post office or carrier. Once fulfilled, SHP is not responsible for any loss or damage during transit.

2. Errors Policy

SHP is not responsible for errors, including typographical or pricing mistakes. We reserve the right to cancel orders that result from such errors.

3. Returns Policy

3.1 Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund.

3.2 Return Shipping Costs
We will cover return shipping costs if the return is due to our error (e.g., incorrect or defective items).

3.3 Refund Timeline
Refunds are typically processed within four weeks of receiving your return. This includes:

  • 5 to 10 business days for transit
  • 3 to 5 business days for processing the return
  • 5 to 10 business days for your bank to process the refund

3.4 Return Process
To initiate a return, log into your account, view the order under the "Complete Orders" section, and click the "Return Item(s)" button. We will notify you via email once your refund is processed.

4. Shipping Policy

4.1 Shipping Availability
We ship to most addresses worldwide. Some products may have restrictions that prevent shipping to certain international destinations.

4.2 Shipping Estimates
Shipping and delivery dates are estimated based on item availability and selected shipping options. Weight-based shipping rates are rounded up to the next full pound, per carrier policies.

4.3 International Shipping
Customers are responsible for any customs duties, taxes, or fees associated with international shipments.

5. SMS Communications and Opt-Out

5.1 Consent to SMS Communications
By providing your mobile number, you consent to receive SMS messages from us regarding our services and other relevant information.

5.2 Opt-Out Process
You can opt out of receiving SMS messages at any time by replying "STOP" to a message from us. After you opt out, we will send a confirmation SMS to acknowledge your request. Non-marketing communications may still be sent to you.

5.3 Rejoining SMS Communications
To resume receiving SMS messages, you can reply "START" or re-register on our website.

5.4 Support
For SMS-related issues, reply "HELP" or contact us at customerservice@simchashachaim.com or 845.275.3725.

5.5 Message Delivery and Charges
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Contact your wireless provider for details about your text or data plan.

6. Privacy and Confidentiality

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Limitation of Liability

Simchas Hachaim Publications is not liable for any indirect, incidental, or consequential damages resulting from the use of our services or products.

8. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles.

9. Contact Us

If you have any questions about these Terms, please contact us:

By using our website or purchasing our products, you agree to these Terms of Service. Thank you for choosing Simchas Hachaim Publications.

 

 
 

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